[bestsoft84]

Solarwinds Web Helpdesk v12.5.0 | 295 MB

Web Help Desk helps you save a ton of time and manual effort by automating ticketing management activities, including ticket creation, assignment, and escalation. You can easily configure multiple tiers and groups of IT staff and create ticket assignment workflows. A Web-based dashboard allows end-users to submit service requests easily, and offers self-service options. Key ITSM features include
Features:

Email-to-ticket conversion
AD® and LDAP authentication
Auto ticket routing
Parent/child ticket mapping
Assignment load balancing
Billing, reporting, and more

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